This Privacy Policy explains how Review Autopilot ("Company," "we," "us," or "our") collects, uses, and safeguards personal information when you access or use our website, software platform, and related services (collectively, the "Service").
By using the Service, you acknowledge that you have read and understand this Privacy Policy.
1. Company Information
Review Autopilot, based in Florida, United States.
2. Definitions
- Personal Data — Information that identifies or reasonably relates to an identifiable individual.
- Sensitive Personal Information — Information such as precise location, login credentials, or communications content, as defined by applicable law.
- Customer Data — Data submitted to the Service by our business customers.
- Service Providers / Sub-processors — Providers that process data on our behalf for operational purposes (e.g., hosting, analytics, SMS delivery).
- Usage Data — Automatically collected technical data.
- You — An individual or entity using the Service.
3. Information We Collect
A. Information You Provide Directly
- Name
- Email address
- Phone number
- Business name and contact details
- Account credentials
- Support communications
B. Customer Data Submitted by Clients
Our business customers may upload or input their customers' contact information (e.g., name, phone number, email) for legitimate business purposes such as review requests, service notifications, or customer outreach.
C. Automatically Collected Information
- IP address
- Browser type and version
- Device identifiers
- Pages visited and usage patterns
- Date/time stamps
- Referring URLs
4. Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Essential platform functionality
- Security and fraud prevention
- Analytics and performance monitoring
- Preference storage
You may disable cookies via your browser, but some features may not function properly.
5. How We Use Personal Data
We use information to:
- Provide and operate the Service
- Authenticate users and manage accounts
- Send SMS, email, and in-app communications
- Respond to support inquiries
- Analyze usage and improve features
- Comply with legal obligations
- Protect the rights, safety, and property of Review Autopilot
6. Communications (SMS, Phone & Email)
SMS & Phone (TCPA Compliance)
By providing your phone number, you consent to receive calls or text messages related to Service functionality, review requests, or account activity.
- Message frequency may vary
- Message and data rates may apply
- Reply STOP to opt out at any time
- Consent is not a condition of purchase
Email (CAN-SPAM Compliance)
Marketing emails include an unsubscribe option. Transactional or service-related messages may still be sent as required.
7. How We Share Your Information
No Sale or Marketing Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
Service Providers / Sub-processors
We may share personal data with Service Providers and Sub-processors only to operate the Service, such as hosting, analytics, SMS delivery, or email communications.
Legal & Compliance
We may disclose personal data when required by law, in response to legal process, or to protect rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal data may be transferred, excluding text messaging originator opt-in data and consent.
8. Data Processing Roles
- Review Autopilot acts as a Data Processor for Customer Data.
- Business customers act as Data Controllers.
If you received a message through our platform on behalf of a business, privacy requests should be directed to that business. We assist customers in meeting their legal obligations.
9. Sensitive Personal Information
We do not use or disclose sensitive personal information for purposes other than providing the Service, securing accounts, or complying with legal requirements.
10. Data Retention
We retain personal data only as long as reasonably necessary to:
- Provide the Service
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce agreements
Retention periods vary by data type and purpose.
11. Data Security & Breach Response
We use commercially reasonable safeguards, including:
- Secure infrastructure and access controls
- Encryption where appropriate
- Vendor risk assessments
- Internal data access limitations
In the event of a data breach, we will notify affected parties and authorities as required by applicable law.
12. Privacy Rights (U.S. States)
Depending on your state of residence (including Florida, California, Virginia, Colorado, Connecticut, and Utah), you may have the right to:
- Access your personal data
- Delete personal data
- Correct inaccuracies
- Opt out of certain processing
- Limit use of sensitive data
- Not be discriminated against for exercising rights
Request Verification. We may verify your identity before fulfilling privacy requests.
California Residents (CCPA/CPRA). Review Autopilot does not sell or share personal information as defined by California law.
13. Automated Decision-Making
Review Autopilot does not use automated decision-making or profiling that produces legal or similarly significant effects.
14. Do Not Track
Our Service does not respond to "Do Not Track" signals due to the lack of an industry standard.
15. International Transfers
If you access the Service from outside the U.S., your data may be processed in the United States, where data protection laws may differ.
16. Children's Privacy
The Service is not intended for children under 13, and we do not knowingly collect data from children.
17. Third-Party Links
We are not responsible for the privacy practices of third-party websites or services linked from our platform.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates become effective when posted, with the revised date shown above.
19. Contact Us
For privacy questions or requests:
Email: ryan@reviewautopilot.io