Please read these Terms of Service ("Terms") carefully before accessing or using the Review Autopilot website, platform, or related services (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
1. Company Information
Review Autopilot, based in Florida, United States ("Company," "we," "us," or "our").
2. Interpretation and Definitions
- Account — A registered user account.
- Affiliate — Any entity under common ownership or control.
- Service — The Review Autopilot website, software platform, and related services.
- Website — Review Autopilot's official website.
- User / You — Any individual or entity accessing the Service.
- Customer Data — Data submitted by users relating to their own customers.
3. Eligibility
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement and have the authority to bind any entity you represent.
4. Acceptance of Privacy Policy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect and use personal data. By using the Service, you agree to the Privacy Policy.
5. Account Registration & Responsibilities
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Ensuring information you provide is accurate and current
We reserve the right to suspend or terminate accounts for misuse or security concerns.
6. Permitted Use & Acceptable Use Policy
You agree not to use the Service to:
- Send spam, misleading, or deceptive messages
- Violate TCPA, CAN-SPAM, privacy, or consumer protection laws
- Upload unlawful, defamatory, or abusive content
- Harvest or scrape data without authorization
- Interfere with the security or operation of the Service
You are solely responsible for ensuring that your use of the Service complies with all applicable laws.
7. SMS Messaging Program Terms (TCPA & Carrier Compliance)
Program Name
Review Autopilot. For the purposes of these Terms, the "Program Name" refers to Review Autopilot, the company and legal business entity operating the SMS messaging program.
Program Description
By opting in to receive SMS messages from Review Autopilot, you may receive text messages related to account activity, service notifications, review requests, customer engagement communications, platform updates, support messages, or other service-related communications sent on behalf of businesses using the Review Autopilot platform.
Message frequency may vary.
Opt-Out Instructions
You can cancel the SMS service at any time by texting "STOP" to the applicable shortcode or phone number. Upon sending "STOP," you will receive a confirmation message acknowledging your unsubscribe request. After confirmation, you will no longer receive SMS messages from us.
Rejoining Instructions
If you wish to rejoin the SMS program after opting out, you may do so by signing up again through the Service or by following the original opt-in method used to enroll. SMS messaging will resume upon re-enrollment.
Help Instructions
If you experience issues with the messaging program, reply with the keyword "HELP" or contact us at ryan@reviewautopilot.io.
Carrier Disclaimer
Mobile carriers are not liable for delayed, undelivered, or misdirected messages.
Message & Data Rates
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.
Consent & Authorized Use
By providing a phone number, you represent and warrant that:
- You are the authorized user of the phone number provided
- You are at least 18 years old
- You have the legal authority to consent to receive SMS messages
Consent to receive SMS messages is not a condition of purchase.
Platform Use & Client Responsibility
Review Autopilot provides messaging technology and does not independently initiate messages to end recipients without direction from its users. Businesses using the Review Autopilot platform are solely responsible for obtaining proper consent and ensuring compliance with TCPA, CTIA guidelines, CAN-SPAM, and all other applicable laws.
Privacy
For information on how we collect and use personal data, please review our Privacy Policy.
Compliance with Industry Standards
Our SMS messaging practices are designed to comply with applicable industry standards, carrier requirements, and U.S. messaging regulations.
8. Customer Data & Legal Compliance
You represent and warrant that:
- You have all necessary rights and consents to upload Customer Data
- Your communications comply with SMS, email, and privacy laws
- You are the data controller of Customer Data
Review Autopilot acts solely as a data processor and is not responsible for the legality of your outreach.
9. Payments, Subscriptions & Billing
If you purchase a paid plan:
- Fees are billed in advance unless stated otherwise
- Payments are non-refundable unless required by law
- We may suspend Service for non-payment
Pricing and features may change with reasonable notice.
10. Intellectual Property
All software, trademarks, content, and technology used in the Service are owned by Review Autopilot or its licensors.
You are granted a limited, non-exclusive, non-transferable license to use the Service during your subscription.
You may not copy, resell, reverse engineer, or use our branding without permission.
11. Feedback
Any feedback or suggestions you provide may be used by Review Autopilot without restriction or compensation.
12. Third-Party Services
The Service may integrate with third-party tools (SMS providers, email platforms, analytics). Review Autopilot is not responsible for third-party services or outages.
13. Suspension & Termination
We may suspend or terminate your access immediately if:
- You violate these Terms
- Your use poses legal or security risk
- Required by law
Upon termination, your right to use the Service ends immediately.
14. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." To the maximum extent permitted by law, Review Autopilot disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
15. Limitation of Liability
To the maximum extent permitted by law:
- Review Autopilot's total liability shall not exceed the amount paid by you in the 12 months preceding the claim, or $100, whichever is greater
- We are not liable for indirect, incidental, consequential, or lost-profit damages
Some jurisdictions do not allow certain limitations, so some may not apply to you.
16. Indemnification
You agree to indemnify and hold harmless Review Autopilot from claims arising out of:
- Your use of the Service
- Customer Data you upload
- Violations of law or third-party rights
17. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
18. Arbitration & Class Action Waiver
Any dispute arising from these Terms shall be resolved by binding arbitration in Florida, except for claims eligible for small claims court. You waive the right to participate in class actions or representative proceedings.
19. EU & International Users
If mandatory consumer laws apply in your country, those rights remain unaffected.
20. U.S. Legal Compliance
You represent that you are not located in a restricted country and are not listed on any U.S. sanctions list.
21. Severability & Waiver
If any provision is unenforceable, the remainder remains in effect. Failure to enforce any right is not a waiver.
22. Changes to These Terms
We may update these Terms at any time. Continued use after changes constitutes acceptance.
23. Contact Us
If you have questions about these Terms:
Email: ryan@reviewautopilot.io